At Maria Haven, we want you to be fully satisfied with your purchase. This Return and Refund Policy outlines our terms for returning products and receiving refunds.
Returns
- We accept returns for items that are damaged, defective, or incorrect.
- To request a return, please contact us within 7 days of receiving your order at [email protected] with your order number and photos of the product issue.
- Once your request is approved, we will provide instructions for the return shipment.
Refunds
- Refunds are issued only after we receive and inspect the returned item.
- Refunds will be made via the same method you paid for your order (Cash on Delivery refunds will be provided as cash, depending on your preference).
- Please allow up to 7–10 business days for processing after we receive the returned item.
Non-Returnable Items
- Items that are not eligible for return include products that are used, damaged due to misuse, or missing original packaging.
Shipping Costs for Returns
- Return shipping costs for defective or incorrect items will be covered by Maria Haven.
- For other eligible returns, customers may be responsible for return shipping fees.
Contact Us
If you have any questions about returns or refunds, please contact us at [email protected].